Old, analog and expensive PBX solutions as well as limitations with physical offices are now only a memory for HAVI in Italy and Spain. In 2020, with the help of InfraCom and Microsoft Teams, they were able to implement their own flexible switching and Teams solutions that suited their departmental and country needs.
HAVI is a global logistics company within the restaurant and food industry. Among other things, they deliver food to the world’s largest restaurant chains as well as offering order processing and warehousing solutions. The customer base is large and every week HAVI receives 65,000 logistics inquiries from around Europe with the largest countries being Russia, Germany, Poland, Italy and Spain. In order for the logistics chain’s daily contact with customers to function seamlessly and across borders, HAVI places high demands on its corporate communication via their IT and telephone solutions. The high demand on functionality and flexibility meant that in 2020 they faced a major challenge – a digitalisation journey in the middle of a pandemic. The demands and desire for a stable, flexible and modern collaboration platform led them on a journey together with InfraCom and Microsoft Teams.
Until Autumn 2020, HAVI used an old telephone exchange solution that was connected to, among other things, Italy’s analogue telephone network, which incurred high telecoms charges. In addition, serveral suppliers were involved in providing and the system. High costs and an unclear roadmap for the future were not the only problems that affected Havi. They also had difficulties in troubleshooting the old exchange solution via the analogue telephone network. If the customers did not show up on the number display when they called, it was difficult for HAVI to know with which supplier the fault lay with. This was one of the considerations they faced with the challenge of switching from a traditional on-premise network to a cloud solution. The fact that the pandemic hit Italy with full force in Spring 2020 meant that HAVI needed to restructure its operations – and quickly. HAVI’s employees rapidly had to change from working in their offices to working remotely. In order not to lose daily support to their customers, it was important to be able to offer the employees a flexible cloud solution. While a change in telephone solution and collaboration was necessary, it was difficult for Havi to find the right solution – until they were recommended to look at InfraCom and Microsoft Teams.
The first location to upgrade the obsolete equipment from 1999 was HAVI’s office in Italy. InfraCom delivered a tailor-made, complete solution. HAVI now has only one supplier for its telephone solution, which is also integrated into Microsoft Teams. In addition, everything has been migrated into an optimal Teams solution. This is a big advantage for HAVI, as they wanted to unite their communications and entire company onto a single platform – Microsoft Teams.
The benefits of HAVI’s new cloud-based exchange and corporate communications: